Shipping policy

Shipping Policy – Gearivo

At Gearivo, we strive to deliver your orders quickly, safely, and reliably.

Order Processing Times

  • Most orders are processed within 24–48 hours.
  • Orders are not shipped on weekends or holidays.
  • In case of high order volume, shipping may be delayed. Customers will be notified via email if significant delays occur.

Estimated Delivery

  • Estimated delivery to the United States is 5–8 business days, excluding processing time.
  • You will receive a tracking number in your post-purchase email, along with a link to track your shipment.

Packaging & Shipping Methods

  • All items are carefully packaged to prevent damage.
  • Orders are shipped via standard ground service.
  • Primary carrier: FedEx
  • Alternative carrier: USPS (depending on location)

Order Cancellation

You may cancel your order within 24 hours of placing it (before it ships) for a full refund.

To cancel your order, please contact us at contact@gearivo.us or call +1 346 469 6679.

Damaged, Defective, or Incorrect Items

  • Please report damaged, defective, or incorrect items within 7 days of delivery, along with photo evidence.
  • We will issue a replacement or full refund.
  • Replacement items include a pre-paid shipping label to return the original item at no cost.

Multiple Shipments

  • Orders may occasionally be split into multiple shipments due to product availability or large order sizes.
  • Customers are not charged additional shipping fees for multiple shipments.

Wrong Items Received

If you receive the wrong product, please contact us immediately at contact@gearivo.us.

We will send the correct item and provide a pre-paid return shipping label for the incorrect item.

Payment Options

Payments are processed immediately after order submission.

We accept the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diner’s Club
  • JCB

Contact Us

For additional assistance, please contact our customer support team:

  • Email: contact@gearivo.us
  • Phone: +1 346 469 6679
  • Address:  2-16 Fa Yuen Street, Mong Kok, KL, HK